Library Access Services Coordinator & Student Lead

The Library

Job #549112

Close Date: Sunday, July 20, 2025

 

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

 

(Job #549112) Library Services Specialist III, Library Access Services Coordinator & Student Lead, Salary Range: $4,162 - $7,673. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Circulation Services. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 

Position Summary:

The Access Services Coordinator & Student Lead provides coordination of library operations and services. This position coordinates Student Assistant activities, the Front Desk/Checkout Desk, and coordinates library services.

 

Key Responsibilities:

Student Lead – 60%

Manages Hires, trains, schedules, directs, evaluates, and coordinates payroll for student assistants in Access Services, including, assigning, monitoring, and managing student assistant special projects. Coordinates Access Services unit workflow and daily Checkout Desk schedule with Library staff and student assistants. Develops and maintains an effective student assistant training program, including maintaining customer service handbook and guidelines.

 

Access Services Functions – 35%

Works collaboratively with Access Services and Library personnel to provide effective library services. Supports other Access Services functions, including: library event coordination, marketing, and planning; collection maintenance operations, including shifting, shelf-reading, inventory, labeling, and signage projects; technical support and training for digital media equipment at the Checkout Desk; collaborative development of policy, procedures, and workflows; end-of-year statistical reports for Access Services; and enforcement of library policies and procedures.

Provides expert and outstanding customer service to all patrons, including answering questions at the front desk during business hours, ID production, basic information services utilizing the Cal Poly Humboldt Library Catalog, OneSearch, databases, library guides, and library collections. Uses Alma to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, searches, and patron record updates. Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations.

Closes the Library Sunday & Monday; work schedule is Sunday - Thursday when classes are in session. Outside of the fall and spring semesters, work schedule may change to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

 

Other Duties as Assigned – 5%

 

Knowledge, Skills, and Abilities Associated with this Position Include:

As listed in Classification Standards:

• Thorough knowledge of and ability to interpret overall library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures.
• Working knowledge of library collection and its organization, as well as classification schemes.
• Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
• Thorough knowledge of institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.
• Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to interpret and apply them, as well as explain them to patrons, to ensure compliance.
• Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.
• Ability to investigate and research more complex problems, including analyzing and interpreting information.
• Strong written and verbal communication skills to be able to prepare internal library reports and written and visual presentations on library resources and present them to library patrons, including students.
• Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and on-line resources.
• Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing workflow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures.
• Strong organizational skills to oversee and lead workflow in assigned area.

As related to the major responsibilities for this position:

• Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons.
• Ability to interpret library unit’s policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes.
• Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library;
• Ability to communicate clearly and effectively with a diverse patron population and colleagues

 

Minimum Qualifications:

The required minimum qualifications for entry into the Library Services Specialist classification are completion of a high school education or equivalent certification plus two or three years of related library and/or clerical experience or an equivalent combination of experience and education. Advancement through the skill levels, or placement at a higher skill level, for this classification, is based on the level of job function and skills required to perform that level of job function.

 

Preferred Qualifications:

• Education equivalent to a bachelor’s degree
• Two or more years of academic, public, school or other library experience.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on Sunday, July 20, 2025.

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.  Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

 

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code:  2888
Publication Date:   6/26/2025